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privacy policy

This Statement is effective as of July 2017.

The use of our website is usually possible without providing or stating personal data. Your privacy is important to Venaco Group and so the trust.

This Statement discloses the information practices for Venaco Group and its affiliates’ Web sites, from what type of information about our Web sites’ users is gathered and tracked, to how the information is used, shared or otherwise processed offline. It also describes how cookies and other web technologies may be used in our cloud offerings and products. This Statement applies to Venaco Group web sites that link to this Statement. It does not apply to instances where we merely process data on behalf of clients for their benefit. Occasionally we may supplement this Statement with additional information relating to a particular interaction we have with you.

Collection of Personal Information

You may choose to give us personal information directly in a variety of situations. For example, you may want to give us your name and contact information to communicate with you, to order a product, to process an order, to register for a service, to provide you with a Newsletter subscription, or to do business with us if you are a supplier or a business partner. If you tell us that you do not want us to use your information to make further contact with you beyond fulfilling your request, we will respect your wishes. We may also collect information relating to your use of our web sites and cloud offerings through the use of various technologies. In addition, some of our software products include technologies that allow Venaco Group to collect certain information about product use. We may also use such technologies to determine whether you've opened an e-mail or clicked on a link contained in an e-mail. Collecting information in this manner allows us to collect statistics about the usage and effectiveness of our web sites and our cloud offerings, personalise your experience and tailor our interactions with you. For details regarding the technologies we employ, see Cookies, Web Beacon and Other Technologies below. From time to time, we may also collect information that pertains to you indirectly through other sources, such as list vendors. When we do so, we ask the vendors to confirm that the information was legally acquired by the third party and that we have the right to obtain it from them and use it. The information that we collect, either directly or indirectly, may be combined to help us improve its overall accuracy and completeness and to help us better our services.

Use of Personal Information

The following paragraphs describe in more detail how Venaco Group may use your personal information.

Fulfilling your Transaction Request

If you request something from Venaco Group, for example, a product or service, a call back, or specific marketing materials, we will use the information you provide to fulfil your request. To help us do this, we may share information with others, for instance, Venaco Group business partners, financial institutions, shipping companies, or postal or government authorities, such as Customs authorities, involved in fulfilment. In connection with a transaction, we may also contact you as part of our customer satisfaction surveys or for market research purposes.

Personalising your Experience on our Web Sites

We may use information we collect about you to provide you with a personalised experience on our web sites, such as providing you with content in which you may be interested and making navigation on our sites easier.

Providing Support

We may use your personal information to support products or services you have obtained from us, such as notifying you of a product update or fix. In the course of providing technical support to you, we may sometimes have incidental access to data that you have provided to us or data that is located on your system. This data may contain information about you, your organisation’s employees, customers, partners, or suppliers. This Privacy Statement does not apply to our access to or handling of this information.


The information you provide to Venaco Group, as well as the information we have collected about you indirectly, may be used by Venaco Group for marketing purposes. Before we do so, however, we will offer you the opportunity to choose whether or not to have your information used in this way. You may at any time choose not to receive marketing materials from us by following the unsubscribe instructions included in each e-mail you may receive, by indicating so when we call you, or by contacting us directly. Some of our offerings may be co-branded, that is sponsored by both Venaco Group and third parties. If you sign up for these offerings, be aware that your information may also be collected by and shared with those third parties. We encourage you to familiarise yourself with their privacy policies to gain an understanding of the manner in which they will handle information about you.

Mobile Applications and Use of Information in the Social Computing Environment

Venaco Group makes available mobile applications for download from various mobile application marketplaces. Venaco Group also provides social computing tools on some of its Web sites to enable online sharing and collaboration among members who have registered to use them. These include forums, wikis, blogs and other social media platforms. When downloading and using these applications or registering to use these social computing tools, you may be asked to provide certain personal information. Registration information will be subject to and protected in accordance with this Privacy Statement, except for the information that is automatically made available to other participants as part of your profile. These applications and tools may also include supplemental privacy statements with specific information about collection and handling practices. Read those supplemental statements to understand what the tools and applications may do. Any other content you post, such as pictures, information, opinions, or any other type of personal information that you make available to other participants on these social platforms or applications, is not subject to this Privacy Statement. Rather, such content is subject to the Terms of Use of those applications or platforms, and any additional guidelines and privacy information provided in relation to their use, as well as the process by which you can remove your content from such tools or get help to do so. Please refer to them to better understand yours, Venaco Group’s, and other parties' rights and obligations with regard to such content. You should be aware that the content you post on any such social computing platforms may be made broadly available to others inside and outside Venaco Group.

Protect the Rights and Property of Venaco Group and Others

We may also use or share your information to protect the rights or property of Venaco Group, our business partners, suppliers, clients, or others when we have reasonable grounds to believe that such rights or property have been or could be affected. In addition, we reserve the right to disclose your personal information as required by law and when we believe that disclosure is necessary to protect our rights, or the rights of others, or to comply with a judicial proceeding, court order, or legal process served on our Web sites.

Information for Business Partners

If you represent a Venaco Group business partner, you may visit Venaco Group web sites intended specifically for Venaco Group business partners. We may use information provided on that site to administer and develop our business relationship with you, the business partner you represent, and Venaco Group business partners generally. For instance, this may involve using your information to send you details of Venaco Group business partner programs. It may also include sharing certain information with other business partners (subject to any confidentiality obligations that may exist), or Venaco Group customers or prospects. In connection with a particular transaction or program, we may also contact you as part of customer satisfaction surveys or for market research purposes.

Information for Suppliers

If you represent an Venaco Group supplier, you may visit Venaco Group web sites or its product sites intended specifically for use by Venaco Group suppliers. We may use the information provided on that site in connection with entering into or performing a transaction with you.

Sharing of Personal Information and International Transfers

Venaco Group is a multi-national organisation with business processes, management structures and technical systems that cross borders. As such, we may share information about you within Venaco Group and transfer it to countries in the world where we do business in connection with the uses identified above and in accordance with this Privacy Statement. Our Privacy Statement and our practices are designed to provide a globally consistent level of protection for personal information all over the world. This means that even in countries whose laws provide for less protection for your information, Venaco Group will still handle your information in the manner described here. In some cases, Venaco Group uses suppliers located in various countries to collect, use, analyse, and otherwise process information on its behalf. It is Venaco Group's practice to require such suppliers to handle information in a manner consistent with Venaco Group’s policies. From time to time, we may disclose information that identifies you at an individual level and which we collected on our Web sites to other non-Venaco Group entities that are not acting as our suppliers, such as our business partners. Except as described in this Privacy Statement, we will only do so with your prior consent. We do not sell or lease such information however. Circumstances may arise where, whether for strategic or other business reasons, Venaco Group decides to sell, buy, merge or otherwise reorganise businesses in some countries. Such a transaction may involve the disclosure of personal information to prospective or actual purchasers, or the receipt of such information from sellers. It is Venaco Group’s practice to seek appropriate protection for information in these types of transactions. When transferring your information outside of the country of collection for the purposes identified above, Venaco Group complies with applicable law. For data originating from a European Union member state, Venaco Group uses a variety of data transfer mechanisms (including standard contractual clauses) for this purpose. Please be aware that in certain circumstances, personal information may be subject to disclosure to government agencies pursuant to judicial proceeding, court order, or legal process. We may also share your information to protect the rights or property of Venaco Group, our business partners, suppliers or clients, and others when we have reasonable grounds to believe that such rights or property have been or could be affected.

Information Security and Accuracy

We intend to protect your personal information and to maintain its accuracy. Venaco Group implements reasonable physical, administrative and technical safeguards to help us protect your personal information from unauthorised access, use and disclosure. For example, we encrypt certain sensitive personal information such as credit card information when we transmit such information over the Internet. We also require that our suppliers protect such information from unauthorised access, use and disclosure.


We will retain your information for as long as needed to provide you services. If you wish to request that we no longer use your information to provide you services contact us at We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Data Privacy for the use of Google Analytics

This website uses web analyse service Google Analytics provided by Google Inc. This service requires the use of “Cookies” – See section Cookies, Web Beacons and Other Technologies below.

Some information/data about your usage of this website, created by the cookie may be transferred to a Google server and saved there for analytic purposes. By order of Venaco Group or operator of this website, Google will use this information/data to evaluate and analyse your usage of this website, to create reports about the website activities, and to deliver further services regarding the usage of the website or the internet. The IP-address, transferred as part of Google Analytics by your browser, will not be merged with other data of Google.

Cookies, Web Beacons and Other Technologies

As mentioned above, we collect information from your visits to our Web sites and your use of our cloud offerings and our software products to help us gather statistics about usage and effectiveness, personalise your experience, and tailor our interactions with you. We do so through the use of various technologies, including scripts, tags, Local Shared Objects (Flash cookies), Local Storage (HTML5) beacons, and one called "cookies". A cookie is a piece of data that a web site can send to your browser, which may then be stored on your computer as a tag that identifies your computer. While cookies are often only used to measure web site usage (such as number of visitors and duration of visit) and effectiveness (such as topics visitors are most interested in) and to allow for ease of navigation or use and, as such, are not associated with any personal information, they are also used at times to personalise a known visitor's experience to a web site by being associated with profile information or user preferences. Over time this information provides valuable insight to help improve the user experience. Cookies are typically categorised as "session" cookies or "persistent" cookies. Session cookies help you navigate through the Web site efficiently, keeping track of your progression from page to page so that you are not asked for information you have already provided during the current visit. Session cookies are stored in temporary memory and erased when the web browser is closed. Persistent cookies, on the other hand, store user preferences for current and successive visits. They are written on your device's hard disk, and are still valid when you restart your browser. We use persistent cookies, for example, to record your choice of language and country location. While Venaco Group web sites at this time do not recognise automated browser signals regarding tracking mechanisms, such as "do not track" instructions, you can generally express your privacy preferences regarding the use of most cookies and similar technologies though your web browser. Look under the heading "Tools" (or similar heading) in your particular browser for information about controlling cookies. You can set your browser in most instances to notify you before you receive a cookie, giving you the chance to decide whether to accept it or not. You can also generally set your browser to turn off cookies. Cookies in our software products can be turned off in the product itself. Since cookies allow you to take advantage of some of our Web sites' features or features of our software products and SaaS offerings, we recommend that you leave them turned on. If you block, turn off or otherwise reject our cookies, some web pages may not display properly. Some Venaco Group web sites, cloud offerings and software products may also use web beacon or other technologies to better tailor those sites to provide better customer service. These technologies may be in use on a number of pages across Venaco Group’s web sites. When a visitor accesses these pages, a non-identifiable notice of that visit is generated which may be processed by us or by our suppliers. These Web beacons usually work in conjunction with cookies. If you don't want your cookie information to be associated with your visits to these pages or use of these products, you can set your browser to turn off cookies or turn off cookies in the product itself, respectively. If you turn off cookies, Web beacon and other technologies will still detect visits to these pages; however, they will not be associated with information otherwise stored in cookies. For more information about the technologies employed by our cloud offerings and software products, including how to turn them off, please consult the user guide for the particular software product or cloud offering you are using. Some of our business partners set web beacons and cookies on our site. In addition, third-party social media buttons may log certain information such as your IP address, browser type and language, access time, and referring Web site addresses, and, if you are logged in to those social media sites, they may also link such collected information with your profile information on that site. We do not control these third-party tracking technologies.

Online Advertising

Venaco Group does not deliver third party online advertisements on our Web sites but we advertise our products and services on others' web sites. Please familiarise yourself with those web site operators' or network advertisers' privacy policies to understand their practices relating to advertising, including what type of information they may collect about your Internet usage.

Links to Non-Venaco Group Web Sites and Third-Party Applications

To allow you to interact with other Web sites on which you may have accounts (such as LinkedIn and other social media sites) or join communities on such sites, we may provide links or embed third-party applications that allow you to login, post content or join communities from our web sites. We may also provide you with general links to non-Venaco Group web sites. Your use of these links and applications is subject to the third parties’ privacy policies, and you should become familiar with the third-party sites' privacy policies before using the links or applications. Venaco Group is not responsible for the privacy practices or the content of those other web sites.

Notification of Changes

We will post a notice when this Privacy Statement is updated or modified in a material way. If we are going to use your personal information in a manner different from that stated at the time of collection, we will notify you, and you will have a choice as to whether or not we can use your personal information in such a way.


The content of the entire website is the property of Venaco Group GmbH and underlies the copyright laws and rules. Any kind of duplication, distribution, alteration or utilization in any form needs the written approval of the company. Any content on this website that is not created by the operator or Venaco Group GmbH is a subject to a third parties copyright and will be respected.